CAASPP System Status Alerts

5/19/17, 3:40 p.m. PT (Resolved)

We are experiencing an issue with the California Technical Assistance Center (CalTAC) phone line. Callers are being routed unintentionally to a different ETS call center group. We are working to resolve the issue as quickly as possible. Please contact CalTAC by chat or e-mail until this issue is resolved.

5/04/17, 8 a.m. PT (Resolved)

We took additional steps in our internal processes to ensure continued smooth operations. We are pleased to inform you that the practice and training tests are available all day, with no additional interruptions. At this time, we do not anticipate the need to take the practice and training tests offline through the rest of the testing administration window, but please note that we may modify that decision if volumes increase. Thank you for your continued support.

5/02/17, 4:45 p.m. PT

Testing is in full swing with large volumes of online CAASPP testers—the peak for May 2 had over 450,000 students testing concurrently. The usage of the system is monitored, and when it gets close to its maximum concurrent users, it protects the system and those students who are testing by restricting access to new sessions. This situation occurred for about 20 minutes on May 2. At that time, some test administrators received a system message and were able to log on after waiting approximately 10 minutes.

In an abundance of caution to maintain smooth operations of the CAASPP assessments for your test administrators and students, the CAASPP practice and training tests will be unavailable from 8 a.m. through 11 a.m. PT on May 3, 4, and 5, 2017. At this time, we do not anticipate the need to take the interims offline this week but please note that we may modify that decision if volumes increase. Thank you for your continued support and patience.

4/27/17, 11:45 a.m. PT (Resolved)

The Administration and Registration Tool (ART) is back online. We appreciate your continued patience and support.

4/27/17 8:50 a.m. PT

The ability to manage user access (that is, to add and update users) to the Interim Assessment Reporting System and the Smarter Balanced Digital Library in the Administration and Registration Tool (ART) is currently unavailable. We are working to identify a fix, and will post updates as they become available. Thank you for your patience.

4/26/17 1:15 p.m PT (Resolved)

Chat and e-mail services to the California Technical Assistance Center (CalTAC) are back online. We appreciate your continued patience and support.

4/26/17 11:04 a.m PT

We are experiencing some communications issues with the California Technical Assistance Center (CalTAC) chat and e-mail systems. Chat and e-mail to CalTAC are currently unavailable. Please call CalTAC directly at 800-955-2954 if you require assistance. We will post updates as they become available. Thank you for your patience.

4/21/17 (Resolved)

We have received reports from some local educational agencies (LEAs) that are having issues starting new test sessions with either the secure browser or the Test Administrator Interface. We have identified and fixed the issue. If your LEA continues to have difficulty starting a test session, please contact the California Technical Assistance Center.