Archive Library for the CAASPP Known Issues Log

Click on or select a particular issue for more information about it. To see all issue resolutions, check the “Show issue resolutions” box.

Go to: 2016–17 || 2015–16

2016-17 Administration

Date Identified Date Updated Date Resolved Issue
06/07/17 06/15/17 Open
An issue was identified that affects the availability of the 2014–15 test results in the Online Reporting System (ORS). The 2014–15 test results are temporarily unavailable in the ORS while the issue is corrected.

Note: This issue does not affect the ORS or the 2015–16 and 2016–17 test results in the ORS.

Resolution In Progress. We are repopulating the 2014–15 test results in the ORS. The process to repopulate will take time. ETS estimates a target completion date of August 25, 2017.

Recommend Source for 2014–15 Aggregate Test Results:

Recommended Sources for 2014–15 Student-level Test Results:

  • Student Results Report—Student Score Data Extract by accessing the [Reports] button and then the [LEA Reports] button in the Test Operations Management System (TOMS)
  • Student Score Report (SSR) PDFs by accessing the [Reports] button and then the [SSR PDFs] button in TOMS

Please contact CalTAC for additional assistance.

04/13/17 04/25/17 04/25/17
The Interim Assesssment Hand Scoring System no longer displays an errant warning message when attempting to score item responses.
04/07/17 04/11/17 04/11/17
Two grade three California Alternate Assessment (CAA) for English Language Arts/Literacy (ELA) items are presented in reversed order by the test delivery system when compared with the grade three CAA Directions for Administration (DFA).

Two grade three CAA for ELA items presented by the online test delivery system were swapped. The items that were in reversed order are screen numbers #14 and #15 in the Stage 2 Tier 3 “hard” section.

Resolution: Beginning April 10, 2017, all five versions of the grade three CAA DFAs were updated and replaced in the Test Operations Management System.

No student test scores will be affected, regardless of whether students were administered the items with the original version of the DFA or the corrected version. For local educational agencies that have not yet administered the grade three CAA to students, Educational Testing Service recommends taking steps to ensure that CAA test examiners have the corrected version of the grade three CAA DFA.

02/16/17 02/17/17 02/17/17
The ViewPlus embosser used for braille testing no longer lists Windows Vista as a supported operating system.

Resolution: Students testing with this braille accommodation must use devices loaded with a current version of the Windows operating system (7, 8.0, 8.1, or 10). This system update will not affect the Refreshable Braille Display. The ViewPlus desktop driver includes the Tiger Viewer software, which allows printing of questions and stimuli that contain tactile or spatial components (such as images).

02/10/17 02/13/17 Open
The California Science Test (CAST) training test has only one calculator available.

The CAST training test contains content from every grade level that will be tested for science (grades five, eight, and a grade assigned in high school). For the training test, students will have only a four-function calculator available to them for all items on the test, regardless of the grade level of the content. However, on the pilot test itself, a scientific calculator that provides a more robust functional suite will be available for grade eight and high school. This situation will persist for the foreseeable future.

02/03/17 02/13/17 Open
When taking a training or practice test in Internet Explorer, users may need to double-click a text box item to begin entering a response. This issue affects English language arts/literacy, mathematics, and science training and practice tests.

For items that require text entry into a box, students may need to double-click the box before they are able to input text. This issue is localized to training or practice tests taken using Internet Explorer and does not affect interim or summative assessments taken in the secure browser, or training and practice tests taken using a different browser. The issue occurs intermittently.

A fix is being investigated.

12/21/16 12/21/16 Open
Users see a blank page instead of downloadable student assessment result reports in the Interim Assessment Reporting System.

When the Student assessment results option has been selected, the [Download] button in the Download popup box is producing a blank page instead of downloadable student assessment result reports. Research indicates that for a small percentage of local educational agencies, special characters, such as accent marks, in student names are preventing the report links from appearing.

A fix is currently under way.

11/14/16 11/15/16 1/06/17
There are some external keyboard features that are not disabled when using a mobile device management (MDM) profile in Autonomous Single App Mode (ASAM) to provision iPads with iOS 10 and the mobile secure browser 3.4.
Resolution: Update the operating system for iPads to version iOS 10.2.
10/13/16 11/09/16 11/09/16
A small percentage of results from the Smarter Balanced Interim Assessments have failed to appear in the Interim Assessment (IA) Reporting System since mid-October 2016.
Resolution: Results from all interim assessments administered prior to October 27, 2016, should appear in the IA Reporting System by November 8, 2016. Results from interim assessments administered between October 27, 2016, and November 7, 2016, will appear by November 9.
11/03/16 11/07/16 11/07/16
Users with roles at multiple sites—such as an IA Administrator at School A and a Site Coordinator at School B—are being assigned the user role with the highest access level at all sites. In this example, the user would be assigned the level of access for a Test Site Coordinator at both sites; this can lead to security issues. “Sites” can include both test sites and local educational agencies (LEAs).
Resolution: The Test Operations Management System will assign a user the role with the highest access level at all sites. There are two possible solutions, depending on the security needs of the test site(s) and/or LEA(s):
  1. A user must be assigned the user role with the highest access level for all sites. For example, if a user is a Test Administrator at School A and a Test Site Coordinator at School B, he or she can be assigned the Site Coordinator at all test sites.
  2. A user can be assigned to multiple sites and maintain differing levels of access by using a different e-mail address for the user role at each site.
10/06/16 11/15/16 1/06/17
Users of iPads with iOS 10 must install mobile secure browser 3.4 in order to administer the Smarter Balanced Interim Assessments. The AIRSecureTest mobile secure browser 3.4 for iPads can be downloaded from the App Store. The process for installing the secure browser is the same as for any other application.

Resolution: Update the operating system for iPads to version iOS 10.2.

09/29/16 09/29/16 09/29/16
Users whose e-mail addresses contain an e-mail domain extension of more than three letters (such as “school.education”) are not receiving their user credentials after being assigned a user role in the Test Operations Management System (TOMS).

Resolution: California Assessment of Student Performance and Progress (CAASPP) systems such as TOMS can only accept user e-mail addresses with domain extensions of three or fewer characters (such as “school.edu”). Users whose e-mail domain extensions contain four or more characters must submit an alternate e-mail address whose domain extension contains three or fewer characters.

08/22/16 08/22/16 08/22/16
There are issues with the way parent/guardian addresses have printed on Student Score Reports (SSRs).

Issue 1: The bar code representing the postal zip code on all SSRs uses the older POSTNET™ technology. Resolution: We recommend that you contact your local U.S. Postal Service office or mailing service provider to alert it of this issue. Note that steps have been taken to change to the IntelligentMail® barcode format for the 2016–17 California Assessment of Student Performance and Progress (CAASPP) administration.

Issue 2: The address block printed on SSR for grade ten science and the Standards-based Tests in Spanish shifted so that the city, state, and zip code may not appear properly in the envelope window. Resolution: We recommend that you adjust the folding technique or the setting on the folding machine to compensate. This issue was corrected on the SSRs that some local educational agencies will receive for late-processing scores at the end of August 2016 and will be corrected for subsequent CAASPP administrations.

05/17/16 05/19/16 (Closed without resolution)
American Sign Language (ASL) videos for content within the Smarter Balanced interim and summative assessments and practice and training tests will not play on a Mac 10.10 platform.

Because of recent changes in the Mac 10.10 operating system, ASL videos, which are in .mp4 video file format, will not play. While a secure solution is being sought, it is recommended that students who require this embedded accommodation be tested on a different platform.

04/26/16 04/26/16 (Closed without resolution)
Third party keyboards with physical “LOCK” buttons may exit students from a test with a security warning.

Pressing the [Lock] button on third party keyboards such as a Belkin keyboard or Logitech keyboard will generate a lock screen on the student testing interface and will trigger the security breach detector, resulting in a student’s being exited off the test with a security warning. These buttons typically have a symbol of a lock or a square icon.

4/02/15 4/02/15 10/15
The pace of the text-to-speech support on iPad devices is sometimes too rapid but cannot be changed.

Text-to-speech on iPad devices is supported by the secure browser, but the pace of this support cannot be adjusted on an iPad. If the pace of the audio is too fast for the student, please test on a different device, if possible. Downloading a new iOS voice pack will not resolve this issue, as the secure browser uses the native iOS voice pack for text-to-speech. A solution is being pursued. Thank you for your patience.

3/16/15 3/16/15 10/15
The Smarter Balanced grades three and four mathematics Practice Tests includes two types of test questions that will cause a warning message to appear when the completed practice test is submitted.

The test questions are questions 1 and 3 on the grade three mathematics Practice Test and question 2 on the grade four mathematics Practice Test. The test questions are valid types of items; however, the questions do not yet have full functionality in the Practice Test versions. Smarter Balanced plans to update the Practice Tests in future administrations.

3/15/15 3/15/15 10/15
Using the [Tab] key to navigate or format text in an online summative assessment on an iPad using iOS 8 or higher logs the student off his or her testing session.

Resolution: While Apple works to find a solution to the [Tab] issue in iOS 8 and higher, please advise your students to use a touch gesture instead of the [Tab] key in the secure browser to move between test elements, and to press the [Spacebar] to indent paragraphs in written responses. They must not press the [Tab] key at all. Thank you for your patience while this issue is being resolved.

1/30/15 2/20/15 10/15
A white screen appears after installing Mobile Secure Browser 3.0 for iOS tablets.

On iOS tablets that had a previous version of the Mobile Secure Brower, a white screen appears when starting Mobile Secure Browser 3.0, after installing the new browser.

Resolution: Completely uninstall both browsers versions and then install Mobile Secure Browser 3.0. In general, it is recommended that you uninstall the previous version of the Secure Browser before installing the new version.

2015–16 Administration

Date Identified Date Updated Date Resolved Issue
05/17/16 06/06/16 06/13/16
The Dashboard in the Test Operations Management System (TOMS) for individual local educational agencies (LEAs) has not been updated recently.

Resolution: The Dashboard has resumed normal operations.

4/28/16 5/04/16 5/10/16
Students with California Longitudinal Pupil Achievement Data System (CALPADS) exit code E150 (Mid Year Enrollment Update) or E155 (Year End enrollment exit same School) with no subsequent enrollment in CALPADS are still present in the Test Operations Management System (TOMS) and the Online Reporting System (ORS).

Resolution: A change has been made in the CALPADS extract for TOMS and the ORS that excludes students who were assigned the E150 or E155 code in CALPADS more than six months ago with no subsequent enrollment. Note: Students who have received E150 or E155 in the last six months will remain in TOMS and the ORS and will remain eligible to take the interim assessments.

If a student must be removed from TOMS and the ORS, an exit code other than E150 or E155 should be designated for the student in CALPADS. If the E155 code was used and a student does not re-enroll as expected, the student should have a No Show (N470) enrollment in the subsequent year to indicate the student did not re-enroll. If the E150 was used and there is no subsequent enrollment, the E150 must be changed to an appropriate exit indicating the student is no longer enrolled.

Questions about the impact to accountability calculations should be directed to the California Department of Education Academic Accountability Unit at aau@cde.ca.gov.

04/28/16 04/28/16 5/02/16
Students are unable to access the California Alternate Assessments (CAAs).

Some students who have been assigned the CAAs in the Test Operations Management System may be experiencing issues with accessing the assessment in the test delivery system. In some instances, students may have access to Smarter Balanced Summative Assessments rather than the CAAs.

Resolved: Local educational agencies are asked to recheck the test assignment statuses of their students who are testing with the CAAs. Please report any new instances of this error to the California Technical Assistance Center.

04/19/16 04/19/16 04/19/16
Some students affected by session interruption.

Some students testing between 10 and 10:30 a.m. Pacific time on April 19, 2016, may have had their test session interrupted. The session interruption occurred for a small number of students who were actively testing at the time. Please be assured that no student data were lost. We have since resolved the issue, and all affected local educational agencies will be contacted. To ensure that these students can complete testing, we recommend that these students continue testing on April 20, 2016.

04/11/16 04/12/16 04/15/16
The Online Reporting System (ORS) may not be accessible.

Resolution: This issue has been resolved.

03/21/16 04/04/16 04/04/16
Audio components do not work when text-to-speech (TTS) is used for summative and interim items when testing on iPads running supported versions of iOS 8 and 9.

A new version of the Secure Browser application corrects this issue. The AIRSecureTest mobile secure browser for iPads can be downloaded from the App store. The process for installing the secure browser is the same as for any other application.

  1. On your iPad, tap or select the [Download] button. The AIRSecureTest application download Web page will open.
  2. Tap or select the [Free] button. The button will change to [Install App].
  3. Tap or select [Install App].
  4. Enter your Apple ID password.
  5. The AIRSecureTest mobile secure browser app will download and install onto the iPad.
02/23/16 02/25/16 03/01/16
Student demographic data are not appearing as updated in the Test Operations Management System (TOMS).

Resolution: This issue has been resolved.

02/23/16 02/25/16 03/21/16
Data transfer into the test delivery system is currently delayed.

Resolution: This issue has been resolved.

02/03/16 02/03/16 02/04/16
Data are not updating in the Test Operations Management System (TOMS).

Resolution: This issue has been resolved.

01/27/16 02/04/16 03/07/16
A warning message appears when using the secure browser on Chromebooks with Chrome OS v.47 and higher.
Resolution: Chrome OS v.47 is supported for use with the secure browser.
01/26/16 01/27/16 01/27/16
Apple's native video player overrides the secure browser’s video player on certain iOS 9.x devices when the student uses the American Sign Language (ASL) embedded support.

On iOS 9.x for iPad Air 2 and iPad Pro, the native video player will replace the secure browser's video player. Consequently, students will be able to place video in picture-in-picture mode or make the video full screen, which might trigger the secure browser’s security breach detector. However, this situation is not a threat to test security and does not need to be reported using the CAASPP Security and Test Administration Incident Reporting System (STAIRS) form. Students who do not use the ASL embedded support will not be affected. If you choose to resolve this issue, download the new version of the iOS secure browser, version 3.2, which is now available in the App Store. Note that updating the secure browser is not necessary to continue with testing.

01/20/16 01/22/16 04/26/16
The Student Move report is not available in the Test Operations Management System (TOMS).
Resolution:

The Student Move report displays the list of student who have moved within the local educational agency (LEA) as well as students who have moved into the LEA. This functionality is restored in TOMS.

01/20/16 01/20/16 01/21/16
Macintosh users attempting to upload a .csv file are unable to completely upload the file. The Test Operations Management System (TOMS) only accepts the first few records within the file.

Resolution: This function is now available.

01/19/16 01/20/16 03/01/16
The Digital Library runs slowly.

Resolution: This issue has been resolved.

01/08/16 01/12/16 01/19/16
Cannot assign the California Alternate Performance Assessment (CAPA) for Science to eligible students in grade ten using the Test Operations Management System (TOMS).

Resolution: This function is now available.

12/07/15 12/18/15 12/18/15
An uploaded .csv file that had been edited as a .csv file is generating errors when it is uploaded to the Test Operations Management System (TOMS).

Resolution: While files uploaded to TOMS must be in .csv format, any edits should be made to the data in the file before the file is converted to .csv format. To prevent this processing error, copy the entire .csv file into a new Excel spreadsheet:

  1. In the .csv file, copy the contents by highlighting the whole document using [Ctrl] + [A] and then copying the contents using [Ctrl] + [C].
  2. In the new spreadsheet file, paste the contents by using [Ctrl] + [V].
  3. Save the new spreadsheet as an .xls or .xlsx file. Additional edits should be made to this file only.
  4. Save the .xls file as a .csv file.
    1. In Excel, select File > Save As and then the [Browse] button (to select the location where you would like to save the file).
    2. Enter a name for the file in the File name: field.
    3. Select CSV (Comma delimited) (*.csv), as appropriate, from the Save as type: drop-down list.
    4. Select the [Save] button.
    5. When prompted by the “The selected file type does not support workbooks that contain multiple sheets” alert box, select [OK] to continue.
    6. When prompted by the “Some features in your workbook might be lost if you save it as CSV (Comma delimited)” information box, select [Yes] to continue.
  5. Upload the new .csv file to TOMS.
  6. Future edits should be applied to the .xls file.

12/07/15 12/16/15 01/04/16
Local educational agency (LEA) CAASPP coordinators cannot reset passwords using the [Reset] button in the View & Edit Users section of the Test Operations Management System (TOMS).

Resolution: This function is now available.

12/03/15 12/15/15 01/19/16
Some CAASPP test site coordinators are unable to upload student test settings in the Test Operations Management System (TOMS).

Resolution: This function is now available.

10/16/15 11/25/15 11/17/15
Some assigned users in the Test Operations Management System (TOMS) are not receiving their temporary password e-mails.

Resolution: TOMS user e-mails are sent from an e-mail address within the airast.org domain. This means the e-mail domain (including the asterisk * (including the asterisk * wildcard character) *@airast.org must be whitelisted on the local educational agency's e-mail server to ensure these e-mails will reach their intended recipients. It is recommended that the e-mail domains *@ets.org and *@caaspp.org be whitelisted as well.

11/12/15 11/17/15 11/17/15
Students cannot access online interim assessments using a device running iOS 8.3 or 8.4.

iOS 8.3 and 8.4 are now supported by the secure browser; interim assessments can be accessed by devices running these operating systems. A full list of supported operating systems can be found on the Secure Browser Web site. Note: Users of iOS 8.3 and 8.4 will be required to update to iOS 9.2 upon formal approval of this operating system for testing. iOS 8.3 and 8.4 will not be supported for summative testing.

11/03/15 11/04/15 11/09/15
A status of Processing Error (red-X icon) appears in the Status column of the “Uploaded Files” section of the Online Test Settings Web form in the Test Operations Management System (TOMS) after a student test settings batch file has been uploaded.

The status of Processing Error (red-X icon) shows when a file is added to the queue for processing. All uploaded student test settings files should be processed by November 9, 2015, and will process more quickly thereafter.

10/22/15 10/28/15 10/30/15
Some student results for the online interim assessments are not appearing in the Interim Assessments Reporting System (IA Reporting System).

Resolution: The problem was identified and full functionality has been restored.

10/27/15 10/28/15 01/19/16
Students cannot access online interim assessments using a device running Mac OS X 10.11.

Resolution: This operating system is now supported by the secure browser. A full list of supported operating systems can be found on the Secure Browser Web site.

10/21/15 10/21/15 11/03/15
Student data are not being updated in the Test Operations Management System (TOMS).

Resolution: Student data are now being updated in TOMS.

10/21/15 10/21/15 11/02/15
Cannot access Summary Results reports in the Test Operations Management System (TOMS).

Resolution: You may now access Summary Results reports in TOMS. See the recent e-mail that includes instructions on how to download, a list of the types of files that may be available, and how the data are sorted.

10/20/15 10/20/15 10/26/15
Existing users being reactivated in the Test Operations Management System (TOMS) cannot be reactivated using the online user interface.

Resolution: You may now activate last year’s users in TOMS by adding them using the TOMS user interface Add Users function. You may now also edit existing active users through the batch upload process.