- Users have reported receipt of multiple, sometimes completely unsolicited, Smarter Balanced Digital Library password reset e-mails.
- Resolution In Progress. For some users, after following the process established for a Digital Library password reset, selection of the [If you have forgotten your password, reset your password by clicking here.] link generates multiple e-mails containing temporary passwords.
Additionally, there have been instances of users receiving e-mails with temporary passwords who had not initiated any such request.
As a workaround, please delete any user you know has experienced this issue and add him or her again using the Administration and Registration Tools interface.
LEA CAASPP coordinators should contact CalTAC for additional assistance.