CAASPP Known Issues

About Supported Operating Systems

A new version of a supported desktop or mobile operating system may not be supported immediately upon its release. It is recommended that you do not upgrade student testing devices until the operating system version is supported. More information, as well as the list of supported operating system versions, can be found on the Secure Browsers external icon web page.

Unresolved Issues

Date Identified Date Resolved Issue
06/03/21 TBD

When students are using a macOS 11 (Big Sur) device to take tests in remote sessions, the screen sharing feature does not function properly. While students are permitted to share a screen with the test administrator or test examiner, the student interface does not display on the Test Administrator Interface. This issue occurs whether the student is using a conventional web browser or the secure browser application.

Workaround: Students must use Chrome, Windows, or an earlier supported macOS version, to be able to use screen sharing.

Resolved Issues

Date Identified Date Resolved Issue
12/13/21 12/17/21

There is currently a delay in Interim Assessment results posting to the California Educator Reporting System (CERS). We are investigating and working to resolve the issue as quickly as possible

Resolution: This issue is now resolved.

08/16/21 09/07/21

When setting a test administration window for the Smarter Balanced (ELA and mathematics), CAAs (ELA and mathematics), and CAST in the Test Operations Management System (TOMS), the Test Administration Start Date is automatically populated with a date that is one day prior to the allowable window’s start date.

When setting this test administration window, the user must readjust the Test Administration Start Date to match the listed dates to avoid a system error message.

08/17/21 08/18/21

2020–21 CAASPP Student Score Data File Currently Unavailable
TOMS users who log on as LEA CAASPP coordinators for the 2021–22 administration year to access the 2020–21 CAASPP student score data file in the “Reports” section will receive a message that reads, “There is currently no report available for download.”

Resolution: This issue is now resolved. LEA CAASPP coordinators can access the 2020–21 CAASPP student score data file in the “Reports” section of TOMS.

02/23/21 03/12/21

When the student completes the Recording Device Check during the logon process, the button that should read [I heard my recording] is instead displaying [Try Again]. We are working to correct the button text and will post an update as soon as this issue is resolved.

Workaround: Students should select the [Try Again] button, verify that the green check mark displays at the top-right corner of the recording device check, and then proceed with the assessment.

11/12/20 03/08/21

The secure browser for Mac computers is not currently supported on computers using macOS 11 (also known as “Big Sur”). At this time, the secure browser is only functional on computers using OS X 10.11 or macOS 10.12 through 10.15.

Resolution: Secure browser version 12.6 is now available and supports macOS 11 or Big Sur. More information can be found on the Secure Browsers external icon website.

02/09/21 02/10/21

Some local educational agencies are reporting that they are experiencing technical issues with the camera during remote testing. Instead of displaying the student video, the Test Administrator Interface shows a gray cloud.

Resolution: This issue has been resolved. LEA staff can resume all remote testing.

Note: If the student is not visible in the Test Administrator Interface, the test administrator or examiner should ask the student to pause the test and then reenter the test. If the issue persists, notify the assigned LEA Success Agent external icon. The success agent will request the following information:

  • Type of device the test administrator or examiner is using
  • Type of device the student is using
  • Assessment being administered
  • Test session ID
  • Student SSID
  • Whether the student was visible at some point
  • Which other parts of the communication widget were not functioning
02/09/21 02/10/21

The secure browser for iPad is currently not functioning as intended for remote administration.

At this time, local educational agency staff should not attempt remote testing of students who are using iPads.

Resolution: This issue has been resolved. LEA staff can resume remote testing on iPads.

01/14/21 N/A

For California Alternate Assessments (CAAs) for English language arts/literacy (ELA), when the streamline mode is assigned in the test delivery system, certain items will render in a manner that may be difficult to see on the screen. For example, when a student or test examiner selects the first part of an item, the user is prevented from interacting with the rest of the item. If this occurs, the user should skip this item and proceed to the next item on the test.

11/13/20 12/09/20

For students who tested prior to December 5, 2020, changes to the Smarter Balanced scale score ranges in some grades to raise the lowest obtainable scale score and raise the highest obtainable scale score were not applied to the Interim Comprehensive Assessments (ICAs) and Interim Assessment Blocks (IABs) for English language arts/literacy and mathematics. As a result, some students received a score inconsistent with either the current values for lowest or highest obtainable scale score.

Resolution: Results affected by this issue will be rescored by December 5, 2020, and reposted by Wednesday, December 9, 2020.